Privacy policy

Last updated: August 23, 2026

SWISS PADEL ZONE operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “Services”). SWISS PADEL ZONE is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us by any other means. This Policy complies with Switzerland’s revised Federal Act on Data Protection (FADP).

Personal information we collect or process

We may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.

  • Financial information, including credit or debit card numbers, bank account details, payment card information, transaction details, payment method, payment confirmation and other payment details.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including the items you view, place in your cart, add to your wish list, purchase, return, exchange or cancel, as well as your transaction history.

  • Your communications with us, including information you provide in communications with us.

  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

  • Usage information, including information about how you interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or access our websites, and through cookies and third-party tracking technologies, including Meta Pixel, Google Analytics and Shopify Analytics. You can manage your preferences and accept or reject non-essential cookies at any time using the cookie banner displayed when you visit our website.

  • From our service providers, including when we use them to implement certain technologies.

How we use and disclose your personal information

  • Providing, tailoring and improving the Services. To perform our contract with you, process payments and orders, arrange shipping and manage your account.

  • Marketing and advertising. We use your information for marketing only where we have obtained your prior, explicit consent (for example, through an unticked checkbox during checkout or when you subscribe to our newsletter). You may withdraw your consent at any time.

  • Security and fraud prevention. To authenticate your account and provide a secure shopping experience.

  • Communicating with you. To provide effective customer service.

  • Legal reasons. To comply with applicable law.

Protection of minors

Although our sporting products are intended for enthusiasts of all ages, minors who wish to use our Services to make purchases or provide personal data must do so with the authorisation and under the supervision of their parents or legal guardians. If you are the parent or guardian of a child who has provided us with their information without your consent, you may contact us to request its deletion.

Relationship with Shopify and third-party tools

The Services are hosted by Shopify. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties (such as Meta or Google for advertising and analytics) that may be located in countries other than your country of residence.

Security and retention of your information

The period for which we retain your personal information depends on the type of data:

  • Under Article 958f of the Swiss Code of Obligations, data relating to transactions, invoicing and accounting are retained for the statutory period of 10 years from the end of the financial year.

  • Data used for marketing are retained until you withdraw your consent or unsubscribe.

  • Customer service communications are generally retained for 3 years.

Your rights and choices

Subject to the exceptions provided for under the Swiss FADP, you have the following rights: the right of access, the right to erasure, the right to rectification, the right to data portability, the right to object to processing and the right to withdraw consent. You may exercise these rights by contacting us using the details below. We will respond within the time limits set by applicable law (generally 30 days).

Complaints

If you wish to make a complaint about our processing of your personal information, you have the right to challenge our decision or lodge a complaint with the competent supervisory authority, namely the Swiss Federal Data Protection and Information Commissioner (FDPIC).

International transfers

Please note that we may transfer, store and process your personal information outside Switzerland. If we transfer your information to a country that does not provide an adequate level of protection, the transfer will be safeguarded by appropriate measures, such as Standard Contractual Clauses (SCCs) recognised and approved by the FDPIC.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact the data controller, Jose Naranjo Rodríguez (SWISS PADEL ZONE), by telephone on 0783431706, by email at contact@swisspadelzone.ch, or by post at Route de Founex 20, 1296, Switzerland.