Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be in the same condition as when you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@swisspadelzone.ch. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at contact@swisspadelzone.ch.

Damage and issues

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect, so we can assess the issue and make it right.

Exceptions and non-returnable items

Some types of items cannot be returned, such as perishable goods, custom-made products and personal-care products. We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as received, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@swisspadelzone.ch.